Hacklist: How AMEX Improve Cancelation Rate

They just put 'member since X/XX' on the card that signal the prestige which the user will lost if they cancel the card.

Here are the source:

...

ps: this is the start of #hacklist series which a compilation of smart trick by others that can improve your business

published at 08/10/2020 by Izwan Robotys tagged under: #hacklist, #retention, #amex and #membership